FAQs

Frequently Asked Questions

1. Where are you located?
We are based in 5900 BALCONES DR STE 39673, Austin, TX, United States

2. Do you ship internationally?
No, we currently ship only within the United States.

3. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.

4. How long does delivery take?
Order Handling Time: 10 to 15 Business Days (Monday – Friday).

5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.

6. What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Discover, JCB, and Apple Pay.

7. Can I return my order?
Yes, we accept returns within 30 days of delivery. Items must be unused and in original condition.

8. When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item.

9. What if I receive a damaged or wrong item?
If you receive a defective or incorrect item, please contact us immediately. We will resolve the issue as quickly as possible.

10. How can I contact you?
You can contact us using the details below:

Address: 5900 BALCONES DR STE 39673, Austin, TX, United States

Phone: +1 561-922-0063

E-mail: ridestrongfit@gmail.com