Shipping policy
Thank you for visiting and shopping at E-Bike Store. Following are the terms and conditions that constitute our Shipping Policy.
Shipping Area:
We currently provide shipping services exclusively within the United States. At this time, we do not offer international shipping.
Shipping Costs:
To provide you with the best shopping experience, we offer Free Standard Shipping on all orders shipped within the United States. There are no hidden fees or minimum order requirements for free shipping.
Order Processing & Delivery Times:
We want you to know exactly when your fashion favorites will arrive. Our shipping timeline is as follows:
- Order Cut-Off Time: 9:00 PM (EST) Eastern Standard Time.
- Order Handling Time: 1 to 2 Business Days (Monday – Friday).
- Order Transit Time: 3 to 5 Business Days (Monday – Friday).
- Total Delivery Time: Typically 4 to 7 business days after you place your order.
(Note: Orders placed after the 4:00 PM EST cut-off time on Friday, or during weekends/holidays, will begin processing on the next business day.)
Shipping Carriers:
To ensure your apparel and accessories arrive safely and on time, we partner with reliable carriers such as USPS, UPS, and FedEx.
Order Tracking:
Once your order has been fulfilled and dispatched, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking link will become active within 24 hours.
Address Changes:
We are unable to change the shipping address once the order is in transit. If you need to change the delivery location, please contact us within 24 hours of placing your order to ensure we can update it before shipment.
Contact Information
E-Bike Store
Address: 5900 BALCONES DR STE 39673, Austin, TX, United States
Phone: +1 561-922-0063
E-mail: ridestrongfit@gmail.com